Hassle-Free Free Returns and Exchanges

We offer a 30-Day hassle free return/exchange policy and stand behind every fine jewelry item we sell. With a goal of 100% satisfied customers, you may return any new jewelry item in its original, unworn condition, accompanied with all the original documentation that came with your order within 30 days of receipt for a full refund or exchange. In order for the item to meet our returns policy, the return item must be shipped by the customer within 30 days of receipt of original item for a full refund or exchange. Simply email us your order information specifying if you want a return or exchange and we will send you a prepaid return label, via UPS insured 2 day shipping, and we’ll handle the rest. Once we receive your returned items, we will inspect the package for verification and either ship your new item or issue your refund to your original payment method.

***Extended Holiday Returns & Exchange Policy - We have extended our 30-day hassle free return/exchange policy until after the holidays so you can have peace of mind when shopping for your holiday gifts. Items ordered between November 5th and December 16th are eligible for our extended holiday return or exchange policy and can be returned through January 15th. Exceptions & Exclusions still apply, see below for more details. 

RETURN POLICY

For US customers we provide free returns shipping labels and don’t charge a restocking fee! Simply contact us and we will provide a return label by email within 2 business days. Print and adhere the label on the outside of a shipping box, either UPS or FedEx as listed on the label. Please do not ship in an envelope or padded pack, your package will not be insured against damage or loss in transit if not sent in a box. Also please make sure the package is padded with packing material for a safe transit. Then drop off the package at your nearest appropriate shipping center and keep the proof of drop-off receipt until we receive the package. Once received it may take up to 48 hours to process and we will credit the original form of payment, depending on the institution it may take 3-5 business days to process.

International orders/returns are not applicable to the free returns policy. Return shipping is the responsibility of the purchaser. It is recommended to insure international return packages. Any applicable duties and taxes for returns are non-refundable and are deducted from any refunded amount. DiamondStuds.com is not responsible for lost/damaged packages. Once we receive your package it may take up to 72 hours to process and we will credit the original form of payment, depending on the institution it may take 5-7 business days to process.

EXCHANGES

An exchange order will be processed once we receive the returned item(s) in our offices. Meaning only once the returned items for an exchange are received in our office the new items will begin processing.

If there is a difference in the amount, we will need to contact you and charge any difference before we can process the exchange order.

Ready to exchange or start the return process? Email us today at info@diamondstuds.com or chat with us if you need more assistance.

Not within the 30 days return/exchange policy? Visit our Lifetime Upgrade for more details.

Things to keep in mind when returning / exchanging earrings and jewelry:

Our jewelry is meticulously crafted by our in-house family of expert artisans. This is why we guarantee each and every purchase from DiamondStuds.com with a commitment to superior quality.

Though, some unique and more intricate jewelry may be excluded from the standard Free Returns and Exchange policy.